Knowledge Base

How do I track my order?

Where are your stores located?

What about my money after I return my order?

How do I change my delivery address?

Can I redeem my reward points in-store?

How can I earn reward points?

How do I redeem my partner rewards?

How do I upgrade my Rewards status?

Where can I see my reward points?

When do my reward points expire?

How can I become a member?

How do i know if an item is eligible for return?

How can I redeem my reward points?

What is the process to return a product?

Can I change/cancel my order?

How long will it take to deliver my order?

How do I redeem my store credit voucher?

What is a store credit voucher?

Why are certain products not eligible for return?

Which fabrics should be hand washed?

How do I apply my promo code?

What payment methods can I choose from?

When does my promo code expire?

Can I return a product in-store?

How long will it take to process my return?

Are returns eligible on the sunday surprise?

What is pre-order?

What is the sunday surprise?

Which fabrics must be dry cleaned?

Can I exchange an item won in a contest?

Where can I use my store credit voucher?

Which fabrics can be machine washed?

What services do you provide in-store?

Can I place an international order?

Can I place a bulk order?

Is there an additional shipping charge?

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